Promenade Dental Care · Murrieta, CA
Contact Promenade Dental Care
One number, one inbox, and a person who can actually answer.
This page is the short version: how to reach us, which channel to use for what, what happens when you call, and where to go next on the site. If you are in pain right now, skip the reading and call (951) 412-0127.
The Details
Ways to Reach Promenade Dental Care
There is one phone number, one email address, and one office. Nothing routes through an answering service or a regional scheduling center, which is why a question about a tooth usually gets a real answer on the first call instead of a callback from someone reading a script.
- Phone and text
- (951) 412-0127 — the fastest way to reach us, and the only one I would use for anything painful
- yourpromenadedentist@yahoo.com — good for questions that are not urgent and for insurance details
- Address
- 26957 Date St, Suite B4, Murrieta, CA 92563
- In person
- Walk in during office hours and the front desk will help you, though you may wait while we finish with a scheduled patient
- Languages
- English, Spanish, and Vietnamese are all spoken at the front desk and in the chair
- Who answers
- Our own staff during office hours; Dr. Nguyen returns clinical calls himself
When someone is here to pick up
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 3:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 3:00 PM |
| Saturday | By appointment and emergencies |
| Sunday | Closed — urgent line monitored |
Save Yourself a Round Trip
Which Channel to Use for What
Most of the delays we see are channel problems, not staffing problems. Somebody emails about a cracked tooth on a Friday afternoon, or texts an insurance question that needs a five-minute phone call with their plan. Here is the honest routing.
| What you need | Best channel | Why |
|---|---|---|
| Pain, swelling, a broken tooth | Call | We can triage it on the spot and hold chair time for you today |
| Booking or moving an appointment | Call or text | The schedule is open in front of whoever answers |
| Checking what your plan covers | Call with your member ID | Benefits get verified with the carrier before you book, not after |
| A billing or statement question | Call, or email if it can wait | Someone has to pull your ledger, which takes a minute |
| Sending records or X-rays | Attachments beat reading numbers over the phone | |
| "Is this normal?" after a procedure | Call | I would rather hear it described out loud than guess from a paragraph |
One thing email cannot do is diagnose. People send photos of a tooth and ask what it is. I will look, and I will tell you whether it needs an appointment soon or whether it can wait, but nobody can read decay depth or a cracked root off a phone picture. The ADA's list of signs you should see a dentist is a reasonable gut check while you wait for a reply.
No Phone Tree
What Happens When You Call
1A person picks up
During office hours it is our front desk, not a menu. If everyone is helping someone at the counter, leave one message and we work through them between patients.
2Three questions
Your name, what is going on, and whether you have dental insurance. That is enough to decide whether you need today, this week, or a routine slot.
3Benefits, if you have them
Give us your member ID and we verify coverage with the carrier before you come in, so the estimate you get is a real number.
4A time and a text
You leave the call with an appointment, not a promise that somebody will call you back to schedule it.
Have this handy when you call
Your dental insurance member ID, if you have a plan
The name of the carrier, not just the employer
A one-sentence description of what hurts and since when
Your previous dentist's office name, if we will be requesting records
Days and times that genuinely work for you
The pharmacy you use, if you think you may need a prescription
If you are calling about someone else — a parent, a spouse, a child — that is fine, and you can book on their behalf. For anything involving their treatment details or their account, though, we will need the patient's own authorization, the same way any medical office handles it. General guidance on what routine care involves is on MedlinePlus if you are helping a family member weigh a decision.
Nights and Weekends
Reaching Us Outside Office Hours
The same number is monitored after hours for urgent problems. That does not mean the office is open on a Sunday. It means that if you call with real trouble, the message reaches me, and I decide whether you need to be seen before the next business day or whether you can safely wait.
Worth a call tonight: swelling in the face or jaw, a knocked-out adult tooth, pain that ibuprofen is not touching, or bleeding that will not stop. Fine to call in the morning: a lost filling with no pain, a chipped edge, a crown that came off cleanly, or a sore spot from a denture. If breathing or swallowing is affected, that is a hospital emergency room, not a dental one.
What to do in the hours before you get here, tooth by tooth, is laid out on our emergency dentist page, and walk-in visits explains what we can and cannot do on no notice. Both are more useful than anything I could compress into a paragraph here.
The Building
What You're Looking For on Date Street
26957 Date St, Suite B4
Single-story storefront with palms out front and our name over the entrance. Suite B4 is on the ground floor, parking is free and directly outside, and there are no stairs and no elevator to find. If the complex turns you around, call from the parking lot and someone will come out and wave you down.
Turn-by-turn routes, drive times from each neighborhood, and the office map are on the Murrieta dentist page rather than repeated here.
Start in the Right Place
Where You're Driving From
Each city page has the drive time from that direction, plus what patients from there usually come in for. Start there if you are new to the practice and want the local version rather than the general one.
Murrieta
Our home city. Office hours, directions from every neighborhood, first-visit details, and what things cost.
Murrieta dentistTemecula
Eight minutes up Winchester Road from Old Town, with drive times from Harveston, Redhawk, and Wolf Creek.
Temecula dentistMenifee
About twelve minutes down the 215, and a common stop for families who would rather not use a chain office.
Menifee dentistFallbrook
The longest of the four drives, usually made by patients coming for a specific treatment rather than a cleaning.
Fallbrook dentistSomething hurts today
Same-day openings, what counts as urgent, and first-aid steps for the drive over.
Emergency dentistQuestions about treatment
Nearly forty answers on costs, cleanings, crowns, implants, extractions, and sedation, all in one place.
Full FAQ libraryWho You'll Talk To
Dr. Bao Nguyen, DDS
I own this practice and I am the only dentist in it. UCLA School of Dentistry, then ten years in the U.S. Navy Dental Corps, including a residency at Naval Hospital Camp Pendleton. I have been at this address since 2010, and the number on this page has not changed in that time.
Practically, that means the person who returns your clinical call is the person who will be doing the work. There is no treatment coordinator between us. If you call to ask whether something needs doing, you will get my read on it, including the times the answer is that it does not. More on the practice is on the about page. What the profession expects of me on consent and written estimates is set out by the American Dental Association.
Getting Through the Door
What Patients Say About Reaching Us
The reviews below were chosen because they are about the part this page covers: calling, scheduling, and how fast someone got seen. All are published on the practice's Google Business Profile. One of them describes a Sunday visit, which is not a standing schedule — it is what happens when someone calls the urgent line and I judge that it cannot wait.
★★★★★Rated 5 out of 5 stars
“I saw the Dr. this morning for a dental emergency. He was the only one willing to see me on a Sunday out of the dozen that I called. He was very polite and gentle, he even took care of my oral surgeon referral.”
Jessica V. · Google Review
★★★★★Rated 5 out of 5 stars
“I called Dr. Nguyen very early on a Saturday morning with an emergency. He fit me in first thing. Whether you need routine care or urgent attention, you can trust this man.”
Lisa C. · Google Review
★★★★★Rated 5 out of 5 stars
“Very knowledgable and good prices. Does only what is necessary. Does not just look for stuff to charge for. Got an appointment quickly when I thought it was an emergency. My favorite dentist ever!!”
Sheila O. · Google Review
★★★★★Rated 5 out of 5 stars
“Great dentist. No upselling, easy to make an appointment, and he told me exactly what was going on without trying to scare me into unnecessary work. The pricing was fair and upfront.”
Jason R. · Google Review
★★★★★Rated 5 out of 5 stars
“Booked a same-day appointment for a broken tooth and was seen within a couple of hours. Fair price, gentle hands, and no lecture. This is now our whole family's dentist.”
Anthony G. · Google Review
Getting Hold of Us
Questions About Contacting the Office
Who answers the phone when I call?
Our own front-desk staff during office hours. There is no phone tree and no outside answering service. If the call goes to voicemail it means everyone is with a patient at the counter, and we work through messages between appointments rather than at the end of the day.
How quickly will someone reply to an email?
Email is handled during office hours, so an afternoon message on a Friday may not get an answer until Monday. If your question has a clock on it, call instead. That is the single most common reason a patient waits longer than they should have.
What happens if I call and nobody picks up?
Leave one message with your name, your number, and what is going on. You do not need to call repeatedly. If it is urgent, say the word urgent and describe the symptom, because that is what moves a message to the top of the stack.
Can I send photos or X-rays before my appointment?
Yes, email them to the office address. It genuinely helps for a second opinion, because I can see the plan you were given. What it cannot do is replace an exam. I can tell you from a photo whether you should be seen soon; I cannot tell you how deep the decay goes or whether a root is cracked.
Can I ask a clinical question by email instead of coming in?
You can ask, and I will answer honestly, which sometimes means telling you the question cannot be settled without looking. Anything involving a diagnosis, a prescription, or a change to treatment you have already had needs a visit or at minimum a phone call.
Is there a separate number for billing or records?
No. Everything comes through (951) 412-0127. Say up front that you are calling about a statement or a records request and the front desk will pull the file, since account questions need someone at the computer rather than whoever is closest to the phone.
How do I get a copy of my own records or X-rays to take somewhere else?
Call or email and ask for them. They are your records, and you do not owe anyone an explanation for wanting them. Expect to sign a release, and tell us whether the other office wants them sent directly or handed to you.
Can my spouse, parent, or caregiver call to book for me?
Yes, booking on someone's behalf is fine and happens constantly. Discussing an adult patient's treatment details or account balance is different and needs that patient's authorization, which is standard for any medical or dental office.
I'm a dentist or specialist sending a referral. Who do I contact?
Call the office line and ask to reach Dr. Nguyen directly, or email the referral with imaging attached. Referrals in either direction get handled dentist to dentist here, since there is only one dentist to route them to.
Is the Date Street address also the mailing address?
Yes, mail and payments both go to 26957 Date St, Suite B4, Murrieta, CA 92563. If you are mailing something time-sensitive, call and tell us it is coming so it does not sit in the stack.
How do I leave a review or send feedback about a visit?
The review links in the section above go to our Google listing. If the feedback is a complaint, I would rather hear it first: call the office and ask for me. A problem I know about is one I can fix, and a review is a poor place to find out something went wrong.
Which page should I read before my first call?
If you live locally, the Murrieta dentist page covers hours, directions, and what a first visit involves. Coming from farther out, use the Temecula, Menifee, or Fallbrook page. For costs and treatment questions, the FAQ library answers most of them before you dial.
Call the Office
One number, answered by the people who work here. Tell us what is going on and we will tell you how soon you need to come in.
Promenade Dental Care
26957 Date St, Suite B4, Murrieta, CA 92563
Mon, Tue, Thu 9:00 AM – 5:00 PM · Wed, Fri 9:00 AM – 3:00 PM · Sat by appointment · urgent line monitored after hours